June 10, 2021; 3pm - 5pm EDT
Approved for 2 hours CMEs (Continuing Mediator Education) by the Supreme Court of Virginia.
This workshop offers activities that help create insight into why people seem difficult in the first place, plus it presents ways to remain calm, diffuse anger, and deal with strong personalities.
You will get to examine practical and useful communication and coping skills to deal with those difficult clients, employees, family members, neighbors, salespeople, etc. in a respectful and appropriate manner.
You will also explore, through various activities, how difficult people affect you personally, and how to minimize those effects.